FREQUENTLY ASKED QUESTIONS
How do I know what class is the right one for my dog?
- Read the class descriptions thoroughly. They give the details you need to know to decide. Check our class flow chart. If you still aren't sure, please email our Director of Training, Nancy Weller, at firstname.lastname@example.org, and she will help you find the best class for you and your dog!
Can I bring my children to classes?
- Yes. The whole family is encouraged to attend. Children must be under parental supervision at all times. For safety of all people and dogs, children may not run, yell, or approach other dogs in class.
What vaccinations does my dog need?
- Proof of age-appropriate vaccinations are required. Puppy 1 classes require that pups are a minimum of 10 days past their first distemper/parvo shot. For all other classes, current distemper/parvo vaccination (or titers) and current rabies vaccination are required.
What is your refund policy?
- A refund will only be issued if you notify us at least five days before the start of class. If a dog is unable to attend due to an injury or illness during enrollment, you will receive a 50% discount toward a future class. If we cancel a class, you will receive a full refund. Please carefully consider your schedule and commitment to training your dog before registering for classes.
I'm going to miss a class. Do you have make-up classes?
- Due to the nature of classes, make-up classes are not provided. Do let your instructor know. You will still receive the homework for that week so you will not fall behind. Please carefully consider your schedule and commitment to training your dog before registering for classes.
Why can't I bring my 6 month old puppy to Puppy Socials?
- Puppies MUST have their baby canine teeth in their mouth when attending their first social. Baby canine teeth cannot do a lot of damage but are very sharp. When pups play by mouthing and biting each other, they learn to bite more softly so they don't hurt each other. This is called "bite inhibition." They will bite on each other, give each other feedback about how hard the other is biting, and this will help them develop good bite inhibition. We can observe the pups developing their social skills and bite inhibition skills over the weeks. Then, by the time their adult canine teeth emerge, they should have developed safe play-biting skills. That is why we continue to allow those pups to attend class as long as they want to (as long as they remain social). However, we have no way of knowing the bite inhibition level of a dog with adult canine teeth coming to socials for the first time. Such a dog could do serious damage to another dog. If we have not seen a dog develop these skills, we have no way of knowing for sure. For this reason we cannot allow unknown older dogs into the socials.
My puppy is very shy. Should I wait awhile before enrolling in classes or coming to socials?
- On the contrary. You pup will only become more shy if not exposed to
the world in a positive way before the window of socialization closes (at
about 16 weeks). The American Veterinary Society of Animal Behavior has
released this position statement on Socialization:
So don't waste another minute. Get that pup to classes and socials immediately. The 10:30 a.m. Sunday social in Sunnyvale has a special section just for shy pups!
- If you have any other questions, please contact Nancy Weller, Director of Training and Programs, at (408) 861-0496 or email email@example.com.